The best Side of etech
must have knowledge of firm guidelines and techniques as outlined in the employee handbook; Multi-line phone technique and the way to effectively route calls and/or take messages; primary Personal computer competencies which include keyboarding; Pc applications together with Excel, term, and Outlook; crisis and legal processes.
screens queue spikes, breaks and aux usage of agents. making sure which the queue is very well-managed by relaying serious-time worries punctually reporting to Supervisors/Floor professionals on the floor.
practical experience Functioning as A part of a collaborative crew - we get the job done together to be certain consumers have the ability to use our services with none difficulty and exceptional experience is delivered in the course of each conversation.
ABOUT ETECH Etech delivers next era BPO alternatives. a worldwide minority owned organization, Etech has established and trademarked how to show your details into strategic insights.
To check here work with Operations to build processes for holiday together with other agenda exceptions that maintains the employee demands/Client prerequisites balance.
Leaders at Etech really should foundation all decisions and behaviors about the character commitments even though it isn’t easy to do.
acquire accountability and initiative to acquire core capabilities and competencies by being linked to every aspect of personalized growth.
Builds and maintains small business interactions with shoppers by giving prompt and correct products and services to promote consumer loyalty
Conflict resolution to be aware of many obstructions and use negotiation expertise to locate best answers.
Fostering Teamwork: being a crew member, the power and need to do the job cooperatively with Some others over a team; as a team leader, the opportunity to display desire, ability, and achievements in getting teams to know to work alongside one another.
Be open up and responsive to regular coaching, acquire an active position in effectiveness scheduling and target placing.
Oversee the event and implementation of CTI methods, guaranteeing integration with current programs and compliance with market specifications.
Assess instruction program efficiency, regulate instruction budgets, and remain up-to-date on teaching trends to make sure the Business’s coaching initiatives are aligned with enterprise targets and personnel growth requires.
E Tech Group is very pleased to manual our industrial associates into the longer term. Speak to our gurus nowadays to discuss your initiatives and ambitions.